Support on Demand
Custom OS installations, Control Panel or SSL configurations can take a lots of time especially if you are not sure how you should install things. With our pay as you need service plans our experts will be available whenever you need help. You’re able to purchase a block of support hours in bulk or you can purchase installations at fixed prices. The response time from our team differs depending on the block type you choose.
Pricing and Plans
You can choose from three blocks of support hours.
The response time differs depending on the block type you choose.
*Please note, that the mentioned response time is during our office hours (09:00 - 18:00 CET)
Do you need our help only once?
Purchase one-time installations at fixed prices.
Here is What You Get
Support for Operating Systems such as:
- CentOS, Debian, Ubuntu, CloudLinux,
- Windows Server 2019, 2016 and 2012
- VMware ESXi, XenServer, Proxmox VE
Support for Webserver such as:
- Internet Information Services (IIS)
Support for Mailservers such as:
- Microsoft Exchange Server
- Kerio Connect
Support for Database Servers such as:
MySQL / MariaDB / Percona Server
Microsoft SQL Server
Below you can see which server administration activities our Snel.com engineers can work on:
- Server and account migrations
- Server upgrades, kernel upgrades, applications upgrades and installing automatic updates.
- Server recovery after failed upgrade or server hack.
- Server recovery after hardware failure.
- Backup configurations.
- Security software installations and configurations.
- Cluster setup for DNS, Web, Mail and Database services.
- Configuring your security firewalls such as CSF, anti-spam gateway, web application firewall.
- Solving critical problems on your Mail Server, Web Server, FTP, SQL, DNS or control panel.
- Server setup with your specific hardware requirements such as Memory, hard disks, SAS partitions, RAID redundancy etc.
Support for Control Panels such as:
- Plesk Panel/ Odin Plesk
- cPanel & WHM
- Support for FTP Servers such as:
Support for Web Applications such as:
Support for Backup systems such as:
- Acronis Backup Cloud and R1Soft
Webserver related issues
Our Engineers can also help you with webserver relates issues such as:
- Slow loadtimes or timeouts
- Internal server errors.
- Not working scripts
- SSL warnings when you acccess secure websites.
Not Sure What Support You Need?
Get in touch with us.